Frequently Asked Questions

Find answers to our most common questions.

Shipping & Delivery

What is your shipping policy?

We ship to US continental addresses. Orders are processed within 1–2 business days. Standard shipping takes 3–7 business days. Free shipping applies for orders over $45 for continental US only. Alaska, Hawaii, Puerto Rico are excluded from free shipping.

How long does delivery take?

标准配送：订单处理后 7-15 个工作日。

Do you offer international shipping?

目前我们只向美国发货。

Returns & Cancellations

What is your return policy?

30-day hassle-free returns from the date you receive your package. Only unopened, unused products are eligible for return. Return shipping fees are paid by the customer. Opened or used items cannot be returned.

Can I cancel my order?

Orders can be canceled before they are shipped. Once shipped, cancellation is not available. Please apply for return following our return policy.

Product Usage

What results can I expect?

Our serums deliver temporary visual skin improvements. Individual results vary based on skin condition and usage habits.

Is this suitable for highly sensitive skin?

Not recommended for extremely sensitive skin. Always do a patch test before full-face use.

How do I use the products?

Please refer to the How To Use section on each product page for specific usage steps.

Orders & Support

How do I track my order?

You will receive a tracking number via email once your order ships. You can also track your order via the “Track Your Order” page.

How can I contact you?

You can reach us through our Contact Us page for order, shipping, or product usage questions.

I had a skin reaction. Where should I report it?

Please visit our Customer Feedback & Adverse Reactions page to submit a report. This page is separate from Contact Us so we can properly review and document your feedback.